SpanRota

SpanRota Support

A little help.
More peace of mind.

Questions about your shifts, earnings, or SpanRota Pro? Find a quick answer below, or get in touch.

Contact

Need a hand? We’re here to help.

Response time

24–48 hours

We usually reply within this time.

Frequently Asked Questions

A few answers to keep things moving.

How do I manage my subscription?

For a SpanRota subscription purchased through the App Store, open Settings on your iPhone, tap your name → Subscriptions, then select SpanRota to review the available options or cancel.

If it isn’t listed, check that you’re signed in to the Apple Account used for the purchase. Contact us if you need help finding it.

How do I restore my purchases?

Make sure you’re signed in to the Apple Account used for your original purchase. Open SpanRota and look for Restore Purchases in the app’s settings or on the Pro purchase screen.

If your access isn’t restored, email us with your app version and any error message you see.

How do I export a PDF or CSV report?

Open the report you want to export in SpanRota, choose the period you need, and look for the export or share option. Select PDF for a readable report or CSV to work with your data in a spreadsheet.

Use the iOS share sheet to save or share the file. If you can’t find an export option, contact us with your app version and the report you’re trying to export.

How do I report a bug?

Email SpanRota Support with a short description and these details:

  1. What you were doing and the steps to reproduce the issue.
  2. What you expected and what happened instead.
  3. Your iPhone model, iOS version, and SpanRota version.
  4. A screenshot, if it helps. Hide any personal or pay information before sending.